Resources
Cognitive Bias & CUBIE (TM)
2020 ENA Leadership Summit
2020 ENA Leadership Summit Resources
Paper – How to Create A Winning Mindset to Thrive in the “Next Normal”
Think Safe, Act Safe, and Feel Safe
How to Successfully Reopen your Business through the Pandemic
July Webinar with Manchester Chamber of Commerce – recording
Slides – downloadable PDF
Reopening Road Map – Ten phases with steps, tools, and insights to help with reopening, sustaining, and helping your business or organization thrive (downloadable PDF)
Cubie (TM) – Includes instructions for assembly (downloadable PDF)
ARTICLES
Quality Professionals Need to Defeat Unconscious Bias – Gleb Tsipursky; Quality Digest, July 7, 2020
Unconscious bias (also known as implicit bias) refers to unconscious forms of discrimination and stereotyping based on race, gender, sexuality, ethnicity, ability, age, and so on. It differs from cognitive bias, which is a predictable pattern of mental errors that result in us misperceiving reality and, as a result, deviating away from the most likely way of reaching our goals. Read more
Publications
Baldrige Excellence Builder – a great initial resource to learn about the Baldrige Criteria
(Free downloadable PDF)
Baldrige 20/20: An Executive’s Guide to the Criteria for Performance Excellence
BOOKS
There Are No Do-Overs: The Big Red Factors for Sustaining a Business Long Term
This book takes a unique look at leadership and demonstrates that high performing sports teams and sports franchises follow the same guiding principles as high performing companies. Authors: Tom Raffio, Barbara McLaughlin, and Dave Cowens
Articles
Benefits of the Baldrige Framework in U.S. Health Care: A Summary.
This article provides examples of U.S. health care organizations using the Baldrige Excellence Framework and the benefits they have received.
Blogrige
The official Baldrige Blog shares practical guidance, success stories, examples, and inspiration on how Baldrige resources can support your organization’s success.