What We Do

Baldrige

Coaching & Training

Professional, affordable training and coaching that supports organizational and personal learning and drives results-oriented action. 
All courses are available as customized in-house delivery for your organization, including as coaching engagements.
A half-day workshop that provides an overview of the Baldrige Criteria for Performance Excellence and how to use it to increase efficiency and drive improvement across your organization. Also available in a one-day version that includes a look at how to use the Criteria to increase efficiency and drive improvement across your organization.
A two-day workshop that provides an in-depth understanding of how to utilize the Baldrige Criteria for Performance Excellence in your own organization. Includes examples, self-assessment, and discussion.
A one-day workshop that helps you define and develop the fundamentals of an effective strategic planning process for your organization.
A one-day workshop that helps you focus on your customers for the benefit of your organization’s operations and bottom line.
Organizational improvements mean change, however less than half of all change efforts achieve the desired results. This one-day workshop examines how to maximize your organization’s change ROI and provides practical tools to lead and navigate improvement transitions.

The GSQC/ENA Examiner Training Program is closely aligned with the Baldrige Performance Excellence Program’s training which is nationally recognized as a leadership development program by Leadership Excellence magazine. It is available to anyone living or working in New England or New York.  This training is part of the ExcellenceNorth Alliance Baldrige-based Awards and Recognition Program and can also be taken as training only to improve your organization or enhance your career

Training for Teams – the most successful organizations improve results through the formation and recognition of teams. ExcellenceNorth Alliance supports this with:

• Building Excellence: Teams: Learn how to develop or enhance teams for the growth of your workforce and benefit of your organization

• Building Excellence: Using Quality Tools: Enhance the success and contribution of your organization’s teams by teaching them to use quality team tools.

Assessment & Recognition

Gain Information to Accelerate Performance Excellence in Your Organization or Community!

Baldrige-based Award and Recognition

ExcellenceNorth Alliance offers a variety of facilitated and web-based services that assess your organization’s progress towards Performance Excellence and prioritize the most beneficial next steps.  ExcellenceNorth Alliance Assessment services are affordable and provide organizations critical information for:
•Strategic Planning
•Workforce Engagement
•Accelerating Performance Improvements
•Establishing a common focus on organizational strengths and opportunities for improvement

A quick and easy-to-use introductory tool to assess your organization’s performance and learn what you can improve. Available in both hard copy and as a customizable electronic tool. Cost: survey tool is free complements of the Baldrige Performance Excellence Program; additional support services available from ExcellenceNorth Alliance.

Developing a Baldrige-based Organizational Profile creates a foundation for any performance improvement initiative. It helps to identify potential gaps which may impact progress and create a common focus on what is most important for sustained success. ExcellenceNorth Alliance can support your organization in developing and/or assessing your Organizational Profile. Cost: Organizational Profile questions and quick assessment are free; more extensive support available.

A web-based, easy-to-read self-assessment based on a Likert maturity scale. The Express is recommended for organizations just beginning a formal improvement process to identify gaps and areas to improve. The Express gives all employees an opportunity to get involved in the assessment process.
A web-based, comprehensive self-assessment based on a Likert scale with behavioral anchors for a more accurate scoring and reporting process. The Explorer is preferred by organizations who have experience in the improvement process and want more in-depth feedback on progress and next steps. Baldrige Express and Explorer are provided in partnership with the National Council for Performance Excellence (NCPE). NCPE is internationally recognized for providing innovative tools to assess organizational performance. Cost: starts at $2000

ExcellenceNorth Alliance can custom design and facilitate interactive Baldrige-based assessments to meet your organization’s needs. Contact us to learn more.

The Dr. Sylvio Dupuis Community Excellence Award

January 2021 – ExcellenceNorth Alliance (ENA) announces the creation of the “Dr. Sylvio Dupuis Community Excellence Award” to recognize New Hampshire communities that reflect Dr. Dupuis’ lifelong work to improve communities for the benefit of citizens and families in New Hampshire. 

Read the complete announcement.

Purpose: To help Northern New England communities develop, grow, and sustainably prosper through recognition, feedback, encouragement, and sharing with other communities.  

Scope: This award is for communities, including the community leaders (formal and informal), that have and are committing time, energy, and resources for the long-term benefit and improvement of the community.

A Community is not limited by boundaries and is defined as a group of people living in the same place or having a particular characteristic in common.  This includes cities, towns, neighborhoods, and regions. 

Community leaders are those who guide and direct the community and its improvement efforts

  • Projects or initiatives focused on the long-term improvement of the Community are eligible for the Award:
    The project or initiative must be recent (in the last five years).
  • A project or initiative from a Community can only receive the Award once (a Community cannot submit a project or initiative if it has previously received the Award).

Eligible projects or initiatives demonstrate: A clear purpose with tangible benefits related to some or all of the following

    • economic conditions
    • quality of life
    • education
    • public health
  • Ingenuity and innovation to support the purpose
  • Collaboration with other individuals or groups

See the complete 2021 Framework

Application Deadline April 30, 2021.  Includes application form and letter of support/endorsement from one or more members of the community.

Applications will be reviewed in May.  All Applications that meet requirements will receive feedback.

Candidates for the award are presented to a Judges Panel for final approval. There is no limit to the number of awards presented.

View and download the 2021 Application

The inaugural Dr. Sylvio Dupuis Community Excellence Awards event will be held on June 22, 2021 – Time TBD

The Dupuis Chronicles

Short video clips featuring New Hampshire leaders and well-known colleagues of Dr. Dupuis.

Dupuis Award Background – Brian Hettrick
Naming the Award – Howard Brodsky
About the Event – Jeannette Davila
Sylvio Dupuis the Mentor – Tom Raffio
Sylvio Dupuis the Leader – Governor Chris Sununu 

Celebrating Together – Howard Brodsky
Connecting with Syl – Jeannette Davila
Benefiting from Community – Brian Hettrick

Syl’s Impact – Joyce Craig
Leading by Example – Alex Walker
Community Service – Howard Brodsky
Recognizing Communities – Brian Hettrick
Rallying Behind Communities – Tom Raffio

Networking and Best Practice Sharing

Events for individuals and organizations to learn and share good practices and meet others who are interested in enhancing their own knowledge and improving their organizations.